iDeliverd Order, Return & Refund.

iDeliverd is always happy with your purchase. If you are not completely satisfied with your purchase or transactions, you can reject the product or services offered to you and we will either repair / replace service provider, refund or credit your account, subject to the below terms. This Policy applies to products or services requested or bought from iDeliverd platform itself and from Third Party Sellers. Please note that goods or some specialized services will be dispatched to you, the client immediately payment has been confirmed and should reach you within 60min to 48hours depending on the nature of product and/service. eBooks and Online Codes are dealt with separately and are deliverd electronically. Certain parts of this Policy do not apply to Special deals or promotions, reconditioned products or used products or services, and this is indicated in the relevant sections below. Special sales can sometimes be returned products for resale. This Policy forms part of the iDeliverd’s Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. 1. PREPARING YOUR PRODUCT FOR RETURN. To ensure your request is processed as quickly as possible you are responsible for the following when returning your products; package your products safely and securely for protection during transit; clearly mark your return reference number on the outside of the parcel; and include all accessories and parts that were sold with the product. 2. UNWANTED PRODUCTS. You can reject service or return an unwanted product to us at no charge, provided; it is undamaged and unused, with the original labels and stickers still attached; save in relation to Special Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our help center for some examples; it is not missing any accessories or parts; you log a return on to your iDeliverd profile within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective. Services offered cannot be rejected after 5days. 3. CHANGE YOUR MIND? Where you have changed your mind and would like a credit for a product or services you can return it – provided the product is not: services are not beyond 5days and products not beyond 30days. iDeliverd will request a product pickup by our drivers or business partner at no charge. Once we have inspected the product and validated your return, we will credit your iDeliverd account with the purchase price of the product within 7 days of the return (or refund you if that is your preference). 4. WANT TO EXCHANGE? Fashion and sportswear products can be exchanged for a different size or color variation, provided that such variation is available. Special deals, reconditioned product or used product can only be exchanged for a variation of the same Special products, reconditioned product or used product, if such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your iDeliverd account with the purchase price of the product within 7 days of the return (or refund you if that is your preference). We are entitled to inspect the product to validate your return. 5. NOT WHAT YOU ORDERED? If we accidentally deliver the wrong product to you, or if the product is not as described on iDeliverd platform, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the same process. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your iDeliverd account with the purchase price of the product within 7 days of the return (or refund you if that is your preference). 6. PRODUCT DAMAGED ON DELIVERY? Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection this include meals, groceries or any other products from the marketplace. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible (if such same product in stock to use as a replacement) or credit your iDeliverd account with the purchase price of the product (or refund you if that is your preference). 7. DEFECTIVE PRODUCTS? At iDeliverd, we do our best to ensure that the products and services we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. iDeliverd will NOT regard the following as defects and will not entitle you to a return; fault as a resulting from normal wear and tear; damage arising from customer negligence; damage from electrical surge or corrosion; damage from unauthorized alteration. 8. STANDARD WARRANTY. If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 2 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below). Note that meals and perishable products should be reported same day of delivery. You can do so by logging a return on your iDeliverd platform, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 14days, we will get in touch with you to see if you would rather receive a credit / refund. Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 3month period.Where you request a repair / replacement of Special Deal, reconditioned product or used product and a repair is not possible, we will see if we have a replacement Special Deal, reconditioned product or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit / refund you. A product in perfect condition (that is not Special Deal, reconditioned product or used product) is not the same product as an Special Deal, reconditioned product or used product. This is why Special Deals, reconditioned products and used products and services are discounted, compared to products in perfect condition. 9. EXTENDED SUPPLIER WARRANTY. A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product. You can do so by logging a return on your iDeliverd account. 10. DIRECT WARRANTY. A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through iDeliverd. Some examples include Dell, Nespresso, Xbox and PlayStation products. If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can. Damaged or defective Large Appliances items can be returned within 7 days in accordance with our returns policy. After 7 days the supplier or our business partner will come to you to inspect the product and assist you with a possible repair, replacement or refund. In the event of a refund, it will be done by iDeliverd. Our Customer Service Team (email: customercare@ideliverd.com) will provide you with the supplier details when you as customer log the problem. Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products. 11. UNAUTHORIZED TRANSACTION. iDeliverd is comitted to high standard of consumer protection. In a case where an authorized transaction has been identified, iDeliverd will proceed to cancel the order or service request and refund the client immediately. Our payment platform auto refund all card payments within 2-5days of transaction. Note that refund can only be processed when goods or services are not yet deliverd or services provided. In a case where goods or services were succesfully provided, iDeliverd will request a confirmation from business operator that the goods were returned and refund can be processed. 12. GIFT VOUCHER AND COUPONS. There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. $10 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”). Where you have used a Fixed Coupon to pay for an order, and you or iDeliverd later cancels your order (or part thereof) prior to delivery of the relevant services or product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. iDeliverd may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your iDeliverd account as normal with the value of the returned product (or refund you if that is your preference). Where you have used a Percentage Coupon to pay for an order, and you or iDeliverd later cancels your order (or part thereof) prior to delivery of the relevant service or product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. iDeliverd may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference). Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account. 13. CHARGE AND REFUNDS. If you return a defective product (excluding eBooks) to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item. If you return a product (excluding eBooks) that does not comply with this Policy, you may be liable to reimburse iDeliverd for the cost of collecting the product from you and the cost of having the product returned to you. Under no circumstances will donations be refunded. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by cash (cash on delivery) will be refunded to your nominated bank account, or your iDeliverd account. Incase you have any questions, do not hesitate to contact our return team on: returns@ideliverd.com